And there appears to be some follow up!
04/21/21 12:51
Shortly after receiving a response from Rory, Audrey reached out:
Begin forwarded message:
From: Audrey Scolny
Subject: Land Rover North America LLC Case # 8000866427
Date: April 21, 2021 at 12:51:08 PM MDT
To: "aaron@gumbee.com"
Dear Mr. Bartlett,
Good Afternoon to you.
I hope today finds you well.
I thank you for escalating your Customer Relationship Center case to Jaguar Land Rover North America's Vice President of Customer Service, Mr. Rory Beattie. Your matter was forwarded to me for handling on his behalf.
We are so very sorry to hear of your unhappy product and Roadside Assistance experience with your 2020 Defender, yet we are glad to have this opportunity to assist you.
Your Executive Case # is 8000866427. Please allow me to escalate this to our Roadside Assistance management team to see why they denied your Trip Interruption claim.
I promise to update you as soon as I am provided with feedback for you.
I thank you so very much for your above and beyond patience through all of this.
Sincerely,
Audrey Scolny
Audrey Scolny
Executive Liaison
Begin forwarded message:
From: Audrey Scolny
Subject: Land Rover North America LLC Case # 8000866427
Date: April 21, 2021 at 12:51:08 PM MDT
To: "aaron@gumbee.com"
Dear Mr. Bartlett,
Good Afternoon to you.
I hope today finds you well.
I thank you for escalating your Customer Relationship Center case to Jaguar Land Rover North America's Vice President of Customer Service, Mr. Rory Beattie. Your matter was forwarded to me for handling on his behalf.
We are so very sorry to hear of your unhappy product and Roadside Assistance experience with your 2020 Defender, yet we are glad to have this opportunity to assist you.
Your Executive Case # is 8000866427. Please allow me to escalate this to our Roadside Assistance management team to see why they denied your Trip Interruption claim.
I promise to update you as soon as I am provided with feedback for you.
I thank you so very much for your above and beyond patience through all of this.
Sincerely,
Audrey Scolny
Audrey Scolny
Executive Liaison